Benchmarking

Keeping a competitive edge in today’s market is the key for any operator to be successful, as technology evolves and subscribers become more demanding of high quality services. We have been helping our clients to understand their position in the market, and helping them to make decisions about the challenges in meeting revenue growth, reducing OPEX, raising customer satisfaction, improving market share and meeting their business goals.

Our benchmarking services provide the best information to answer any strategic and tactical questions. Meeting GoS and QoS targets is no longer enough in today’s market. Quality of experience (QoE) is paramount for subscriber retention and reduction of churn. We have specialist teams carrying out subscriber measurements and network benchmarking. Our worldwide experience in benchmarking of end-to-end subscriber experience against local competitors enables us to benchmark any network against the “best in class” network, giving the operator a truly world class performance score.

We have helped our clients determine their network quality in comparison to their direct competitors against various key performance indicators, like Coverage, Call Completion Rate or Call Set-up Success Rate, and even Mean Opinion Score (MOS). We also compare these to
international benchmarking reports.